Faq
1. What makes Crown of Glory products unique?
Our products are crafted with natural ingredients and innovative formulations, tailored to address common hair and skin concerns effectively.
2. Are Crown of Glory products suitable for all hair and skin types?
Yes, our products are designed to be versatile and suitable for various hair and skin types, ensuring everyone can experience their benefits.
3. How long does it take for Crown of Glory products to show results?
Results may vary depending on individual factors, but many customers notice improvements in hair and skin health within a few weeks of regular use.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. This should automatically be done through your shopping process. If not please contact us for details on eligible destinations and delivery times.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 5 days of receiving your products for assistance with returns or exchanges.
6. Are Crown of Glory products cruelty-free and environmentally friendly?
Yes, we are committed to cruelty-free practices and strive to minimize our environmental footprint through sustainable sourcing and packaging initiatives.
7. Can I track my order once it's been shipped?
Yes, you will receive a tracking number via email once your order has been dispatched. You can use this tracking number to monitor the status of your delivery.
8. Are your products safe for use during pregnancy or while breastfeeding?
While our products are made with natural ingredients, some ingredients such as essential oils are not to be used while pregnant or breastfeeding. We recommend consulting with your healthcare provider before using them during pregnancy or while breastfeeding to ensure they are suitable for your specific situation.
9. Do you offer subscriptions or auto-renewal options for products?
Certainly! Discover the convenience of subscribing to your favorite products! With our subscription options, you can effortlessly receive your preferred items on a regular basis without the need to reorder.
To get started, simply click on the Subscribe & Save button within the purchase options. You can choose to receive your favorite item either monthly or bi-monthly.
Opting for a Monthly Subscription entitles you to a 10% discount on your order. Moreover, after your 6th payment, you'll enjoy a generous 15% discount on all subsequent renewals as a token of our appreciation for your continued subscription.
If you prefer a Bi-Monthly Subscription, you'll still receive a 5% discount on your order. After your 6th payment, you'll receive a 10% discount on all future renewals as our way of saying thank you for your loyalty.
Rest assured, you have the flexibility to cancel your subscription at any time. However, please note that pausing your subscription isn't an option. If you decide to cancel and then restart your subscription, it will reset from month 1 again.
10. How can I contact customer support if I have further questions?
For any additional inquiries or assistance, please reach out to our customer support team by using the
- chat facilities on our website
- WhatsApp chat +447848894677
- email sales@crownofglory.co.uk
- our contact form on the website.
We're here to help!
11. How do I place a Preorder for Out-of-Stock Items?
What is a preorder?
A preorder is a way for you to reserve an item that is currently out of stock on our website. By placing a preorder, you secure your purchase and ensure that you'll receive the item as soon as it becomes available.
How do I place a preorder?
Simply visit the product page of the item you wish to preorder and follow the instructions to place your order. You'll be prompted to provide payment information like you would for a regular purchase.
When will I receive my preorder?
Your preorder triggers the manufacturing process for the item. Once it's ready, it will be shipped to you promptly. Typically, preorders are fulfilled within a week of placing the order, but this may vary depending on the specific item and manufacturing schedule.
Will I be notified when my preorder is shipped? Yes, you will receive a notification as soon as your order is shipped. This notification will include tracking information so you can monitor the progress of your delivery.
Can I cancel or modify my preorder? Yes, you can cancel or modify your preorder before it is shipped. Please contact our customer service team as soon as possible to make any changes to your order.
What happens if there are delays with my preorder?While we strive to fulfill preorders in a timely manner, sometimes unexpected delays may occur due to factors beyond our control, such as manufacturing issues or shipping delays. If there are any significant delays with your preorder, we will notify you promptly and provide updates on the status of your order.
Is payment taken immediately for preorders?
Yes, payment is typically taken at the time you place your preorder. This ensures that your item is reserved for you as soon as it becomes available.
Can I combine in-stock items with preorders in the same order?In most cases, yes, you can combine in-stock items with preorders in the same order. However, please note that your entire order will be held until all items are available for shipment. If you prefer to receive your in-stock items sooner, we recommend placing separate orders.